Managed IT & Helpdesk
24/7 tier-1 and tier-2 support absorbed so your internal team ships product, not tickets.
IT support that actually supports
Most managed IT models are built around ticket volume — the more tickets, the more they bill. That creates a perverse incentive to keep problems coming rather than fix the root cause. Cynteri manages IT differently: we absorb the day-to-day operations so your team can focus on strategic work, but we also measure what we prevent, not just what we resolve. Endpoint management, identity operations, patching, and provisioning are handled proactively.
What absorption means in practice
We manage endpoint lifecycle from procurement through provisioning, MDM enrolment, and ongoing patch management. Identity operations — joiner, mover, leaver workflows — are automated across Okta, Entra ID, and Google Workspace using agent-driven provisioning that responds to HR system events. M365 and Google Workspace administration is handled as part of the service, including migrations when you are switching platforms. Hardware sourcing passes through at cost with no margin mark-up.
- Endpoint provisioning, MDM, and patch management across Windows, Mac, and Linux
- Identity lifecycle management for Okta, Entra ID, and Google Workspace
- M365 and Google Workspace administration, migrations, and policy management
- Hardware sourcing at cost with vendor coordination
- Agent-driven joiner/mover/leaver provisioning triggered from HR events
- Consumer-grade device support
- Hardware resale margins
- Per-ticket billing models
Tell us what needs protection.
Thirty minutes. No slide deck.
You will talk to a senior engineer on the team that would actually defend your stack — not a sales development rep.
- No NDA required for the first call
- We will send a written summary within 24h
- If we are not a fit, we will tell you who is