Services

MSP and MSSP, one converged team.

Cynteri operates as both your managed service provider and your security operations partner — every IT and security function delivered by a single team with shared context. Backed by the Cynteri Defence Platform, the Cynteri AI Audit Suite, real engineers, and SLAs that mean something.

MSP

Managed IT

IT operations, cloud infrastructure, helpdesk, engineering, and continuity — run and maintained so your team ships product, not tickets.

MSSP

Managed Security

Threat detection, incident response, compliance, risk management, and security operations — monitored and defended around the clock.

MSP+MSSP

Converged

One team, one SLA, no handoffs. Services that span IT and security — delivered together because separation creates gaps, not clarity.

Every service below is tagged with its delivery model. MSP    MSSP    MSP+MSSP

Security Operations

Threat Protection & Prevention

AI MSSP 24/7 detection

AI-driven detection, endpoint hardening, and zero-trust architecture that stops threats before they escalate.

  • AI-assisted threat detection across endpoints, email, and identity layers
  • Attack surface reduction with proactive posture hardening
  • Zero-trust segmentation for networks, applications, and workloads
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Penetration Testing

MSSP Quarterly or on-demand

Web, mobile, API, and network infrastructure assessments with clear remediation roadmaps.

  • Web application testing covering authentication, access controls, business logic, and file handling
  • WAF configuration review and bypass testing for deployed web application firewalls
  • SAST and DAST integrated into development pipelines for continuous coverage
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SOC & MDR

AI MSSP 5 min alert acknowledge

Human-triaged detection and response around the clock — not just a dashboard of raw alerts.

  • 24/7 follow-the-sun SOC with real-time alert triage and escalation
  • EDR and MDR deployed across every endpoint, server, and cloud workload
  • Network threat monitoring with full packet capture, protocol analysis, and IDS/IPS
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Incident Response

MSSP 15 min emergency response

Emergency containment, forensic investigation, and post-incident hardening.

  • Emergency containment and eradication with coordinated cross-team response
  • Forensic collection, malware analysis, and root-cause determination
  • Regulatory breach notification support and stakeholder coordination
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Security Training & Awareness

MSP Monthly cadence

Role-based cyber awareness, phishing simulations, and measurable behaviour change.

  • Role-aligned security awareness content for different job functions
  • Automated phishing simulation campaigns with click-through tracking
  • Executive briefings for board and leadership audiences
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DevOps, Cloud & Infrastructure

DevSecOps Engineering

AI MSP+MSSP Per-sprint cadence

Secure CI/CD pipelines, containerised workloads, and cloud-native observability — security built in from the first commit.

  • CI/CD pipeline design and automation from commit to production deployment
  • SAST, DAST, dependency scanning, and secret detection in every pipeline gate
  • Container image scanning, registry hardening, and runtime security monitoring
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Cloud Engineering & Security

MSP 99.99 % control-plane uptime

AWS, Azure, and GCP — architected, migrated, managed, and secured end to end.

  • Cloud architecture designed to Well-Architected frameworks with full HLD and LLD documentation
  • Zero-downtime migration for applications, databases, and virtual machines across cloud providers
  • Infrastructure management through IaC with resource optimisation and cost controls
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AI Infrastructure & Agent Provisioning

AI MSP Per-sprint cadence

GPU compute, model registries, agent orchestration, and security guardrails for autonomous systems.

  • AI workload infrastructure — GPU cluster sizing, high-performance networking, and storage architecture
  • Model registry and artifact store hardening with access controls, signing, and audit logging
  • Agent-to-agent communication security with identity, encryption, and rate limiting
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Network Engineering

MSP 99.95 % site availability

LAN, WAN, data centre, and zero-trust architectures — resilient by design, secured by default.

  • Full network design covering HLD and LLD documentation, capacity planning, and topology assessments
  • Next-generation firewall implementation with intrusion prevention, DLP, and traffic decryption
  • Data centre network architecture and migration for virtualised and bare-metal deployments
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Enterprise Device Management

MSP Real-time device posture

OS-level telemetry, compliance enforcement, and automated remediation across every device in your fleet — queried, monitored, and controlled at scale.

  • Universal fleet visibility with live querying across Windows, macOS, Linux, and mobile — no agent blind spots
  • OS-level telemetry collection for security monitoring, incident response, and compliance evidence
  • Automated policy enforcement covering disk encryption, firewall rules, application allow-lists, and patch compliance
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Managed IT & Helpdesk

AI MSP 15 min response · 24/7

24/7 tier-1 and tier-2 support absorbed so your internal team ships product, not tickets.

  • Endpoint provisioning, MDM, and patch management across Windows, Mac, and Linux
  • Identity lifecycle management for Okta, Entra ID, and Google Workspace
  • M365 and Google Workspace administration, migrations, and policy management
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Backup & Disaster Recovery

AI MSP+MSSP RPO 15 min · RTO 1 h

Restored and verified — not just configured and forgotten.

  • Immutable, air-gapped backups stored off-site with encryption
  • Agent-driven restore drills that validate recoverability without manual intervention
  • Disaster recovery runbooks mapped to each business function
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Identity, Risk & Compliance

Identity Security & IAM

AI MSP+MSSP < 5 min offboarding

MFA, SSO, privileged access, and automated identity lifecycle governance.

  • Multi-factor authentication and single sign-on deployment and daily management
  • Privileged access management covering admin accounts and service identities
  • Automated identity lifecycle from onboarding through role changes to offboarding
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Compliance & Audit

MSP+MSSP Audit-ready year-round

SOC 2, ISO 27001, HIPAA, CMMC, PCI, NIST — continuous evidence delivery, not audit-season panic.

  • Control mapping across your applicable frameworks and regulatory requirements
  • ISO 27001 implementation covering gap analysis, policy creation, and certification readiness
  • Continuous evidence collection for SOC 2, NIST CSF, and other frameworks
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Risk Management & Advisory

MSP+MSSP Quarterly review cycle

Enterprise risk registers, vendor assessments, and business continuity planning.

  • Quantitative and qualitative risk assessments feeding a centralised risk register
  • Third-party vendor security assessments with standardised questionnaires and ongoing monitoring
  • Business continuity and disaster recovery strategy with defined RTO and RPO targets
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Agentic Security Audit

AI MSP+MSSP Weekly or per-scope

The Cynteri AI Audit Suite — autonomous agents that continuously map your infrastructure to compliance frameworks. Human-verified, auditor-ready.

  • Autonomous discovery agents that inventory assets across cloud, network, and application environments
  • Automated control mapping against SOC 2, ISO 27001, NIST CSF, PCI DSS, and CMMC
  • Continuous evidence collection with versioned audit trails — no more pre-audit scrambles
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Virtual CISO

MSP+MSSP Monthly cadence + on-call

A named security leader on a fractional schedule with full strategic ownership.

  • Board-ready reporting translating technical risk into business context
  • Multi-year security strategy and investment roadmap aligned to organisational goals
  • Risk register ownership, vendor security governance, and program oversight
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How we engage

Three engagement models, one team.